Generally before a shoot you will be provided with an online document to complete. This outlines my responsibility to you and yours to me before, during and after a photo shoot.
It outlines issues such as: Copyright, Liabilities, Image/Data Loss, Cooperation, Bookings, Refunds, Discounts and Split Sessions.
2. WORKING WITH CHILDREN
Due to the fact I work in universities and schools - I have a current working with children clearance number.
WWC Number: WWC0859266E
2. WHAT IS YOUR REFUND POLICY?
Unless other arrangements have been made prior to you session, a deposit is required to secure your date & session, The remainder is payable on the day.
This ensures your date will be held exclusively for you. The balance can be paid before the day by direct deposit, credit card over the phone, or with a mobile EFTPOS terminal on the day of your photo shoot.
Rescheduling must be made at least 48 hours in advance so that we can rearrange our schedule.
If a cancellation needs to be made due to weather issues, we will find a date that works best for both of us as soon a possible.
Cancellations may result in a delay due to other bookings that have already been made.
Should you not be happy with the images on once you have received your final images, I am happy to re-edit any images you are not happy with for free. It is my policy that we re-shoot the images at a time and place suitable for both client and photographer to try to rectify any issues there may be.
The 'cooperation' section of the Photography Agreement that is completed before each photoshoot outlines the fact that you need to communicate what you do and dont want before and during the shoot so there are no issues with 'final images'
3a. What does 'UNLIMITED PHOTOS' mean?
I do not limit the number of images you receive from your session. But will provide a minimum as a guide for each package.
Most photographers charge you $150-$300 to just take your images. Then you pay for the actual digital or printed images.
I dont get you to come for 'sittings' to view the images you want to pay for. Unlimited images means I won't stop taking photos until I am satisfied I have captured a good variation of images that shows the personality of the subject(s) or portrays the product(s) in the best possible light.
3b. How are images delivered?
When you have completed your session, you will be forwarded a link to view your images in a private gallery.
Within this gallery you will find a download link. The download saves all the images from your session onto the laptop or desktop computer in full resolution.
This link is active for 30 days then the images are deleted from the server. I always store a backup of your images indefinitely.
With certain packages, you can request a USB storage device to be posted with your images to a location specified by you. For weddings this will be posted to you within 30 days of your photoshoot.
4a.Collection Of Your Personal Information
There are many aspects of the site which can be viewed without providing personal information, however, for access to specific Joel Gray Photography customer support features you are required to submit personally identifiable information.
This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.
4b.Sharing Of Your Personal Information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support inquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service.
JOEL GRAY PHOTOGRAPHY takes reasonable steps to ensure that these organizations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
4c.Use Of Your Personal Information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address.
This collected information is used solely internally for the purpose of calculating visitor traffic, trends and delivering personalized content to you while you are at this site.
This is standard information that is collected from your IP address and other variables and its typical for all web platforms.
Phone: 1800 82 9994 or use our CONTACT US page for our prompt reply.